Support
SnipX Support
System requirements
- macOS 14.0 Sonoma or later
- Apple Silicon (M1/M2/M3/M4) and Intel Macs
- The Universal 2 build includes both
arm64andx86_64 - Capture, recording, and OCR are processed on-device; product loading, purchase, and restore may require internet.
First launch: permission guide
SnipX only asks for system permissions when you actually use the corresponding feature, following macOS defaults — no prompts at launch.
- 屏幕录制：macOS prompts on your first capture or recording. After you grant it, you'll see SnipX under System Settings → Privacy & Security → Screen Recording.
- 麦克风：Requested only when you enable mic capture.
- 摄像头：Requested only when you enable camera capture.
- System audio:When capturing computer audio, follow macOS's screen & system-audio capture prompt.
If you tapped "Don't Allow" by mistake, you can enable it manually in System Settings → Privacy & Security. SnipX's built-in Permissions pane helps you jump to the right place.
FAQ
Q1: Does SnipX connect to the internet? Does it upload my captures?
Capture, recording, OCR, and annotation are processed on-device and never uploaded to the developer. Purchases and restore go through Apple and may need internet. If you actively share or email, the content is handed to the corresponding service per your action.
Q2: What's SnipX Pro? What needs a purchase?
Capture, annotation, scrolling capture, pinning, copy, save, share, etc. stay free forever. SnipX Pro(one-time purchase, price set by Apple)unlocks:
- MP4 recording (selected region / display)
- GIF capture
- System audio + mic, simultaneously
- Camera picture-in-picture
- Countdown & crash recovery
- Trim head & tail, export
Q3: How do I restore a purchase?
Open SnipX → menu bar → Settings → Recording → tap "Restore Purchase" at the bottom of the paywall card. The app re-checks your purchase state via StoreKit 2.
Q4: Can I change a feature that's already authorized?
Shortcuts for capture, annotation, and scrolling capture are all customizable in Settings → Shortcuts, with conflict warnings.
Q5: Why can't I capture SnipX's own window?
During capture or recording, SnipX automatically excludes its own menu-bar overlays, action popovers, and the floating recording bar to keep the output clean. Other SnipX windows (like Settings or the recording editor) are captured normally.
Q6: Which languages does OCR support?
From 1.0.0, OCR supports Simplified & Traditional Chinese, English, and mixed Chinese/English text, all recognized on-device through the Apple Vision framework — no network needed.
Q7: Where do my recordings go?
Exported via a save dialog to a location you choose. In-progress recordings live in SnipX/Recovery under the app's support directory (inside the sandbox container for the sandbox build). SnipX keeps recoverable files — save anything you want before quitting.
Feedback & bug reports
Found a bug, have a feature idea, or want to contribute?
- Email:snipx@tongkun.top
- Please include: macOS version, SnipX version, reproduction steps, and a screenshot or recording if possible
-
SnipX preserves crash logs at
Library/Logs/SnipX/CrashLogs/(sandbox version is in the app container)，include them in your report for much faster triage
Versions & updates
Current release:SnipX 1.0.0（OCR MVP + Universal 2）。
Full release notes: RELEASE-NOTES.md。